Overview
At iGot9s.com, we are committed to providing our customers with high-quality ISEE practice materials to aid in their educational journey. We understand the importance of these resources in preparing for the ISEE exams and strive to ensure that all our materials meet the high standards our customers expect. Our practice tests are designed to offer valuable insights and practice in a format that is easy to use and access.
Refund Eligibility
Due to the digital nature and the copyright restrictions of our practice test content, we are generally unable to offer refunds once a purchase has been made. Our products are digital downloads in the form of PDFs, and once these files are accessed or downloaded, they cannot be “returned” in the traditional sense. This policy is in place to help protect our content and ensure that our intellectual property rights are not infringed upon.
We understand, however, that there may be exceptional circumstances where a purchase may not meet your expectations or you encounter issues that prevent you from accessing or utilizing the practice materials as intended. In such cases, we are committed to working with you to find a satisfactory solution.
Special Circumstances
If you find yourself dissatisfied with your purchase due to technical issues or other exceptional circumstances, we encourage you to contact our customer support team at support@iGot9s.com. Please provide a detailed description of the issue, including any error messages or difficulties encountered, and any relevant order information to help us understand and assess the situation.
Resolution through Coupon Codes
In instances where a refund is not possible but a genuine issue is identified, we may, at our discretion, offer a coupon code for use on future purchases on our site. This coupon code will be of a value deemed appropriate by our team, taking into account the nature of the issue and the inconvenience caused. The issuance of such a coupon is intended to provide a goodwill gesture to ensure that our customers feel valued and supported, even in cases where a monetary refund is not feasible.
Contact Information
For any inquiries regarding this refund policy or to discuss a specific issue with your purchase, please reach out to our customer support team via email at support@iGot9s.com. We aim to respond to all inquiries promptly and to provide assistance that ensures a positive experience with our practice materials.
Policy Updates
This refund policy is subject to change at the discretion of iGot9s.com. We recommend reviewing this policy periodically to stay informed of any updates. Your continued use of our site and purchase of our products following any changes to this policy will constitute your acceptance of such changes.
Thank you for choosing iGot9s.com for your ISEE practice needs. We are here to support your educational goals and strive to provide resources that are both helpful and effective.